1. About these terms
These terms apply when you use internalrp.co.uk (the “Site”), buy from our store, or play on the Internal RP server. You can contact us at [email protected] or by opening a ticket in our Discord.
By using the Site or placing an order, you agree to these terms, our Privacy Policy, our Cookie Policy, and the City Code (our server rules at internalrp.co.uk/city-code/ and /rules/).
Internal RP is a fan-run community. We are not affiliated with or endorsed by Rockstar Games, Take-Two Interactive or Cfx.re. Grand Theft Auto and related names and marks belong to their owners. Your use of FiveM is also governed by Cfx.re’s own terms.
2. Eligibility
You must be at least 18 years old to join the server or buy from the store, and you must have a valid Discord account that you are allowed to use. If you are buying, you confirm that you are the account holder or have their permission to use the payment method.
3. Your account
You log in to the Site with Discord. You are responsible for keeping your Discord account secure and for everything done through it on the Site and server. Tell us straight away if you think your account has been compromised.
4. Community rules and enforcement
Playing on the server is a privilege, not a right. You must follow the City Code and any instructions from staff. We may warn, suspend, ban or remove whitelist access from anyone who breaks the rules, cheats, exploits bugs, harasses others or harms the community. We decide this at our reasonable discretion, and appeals go through our Discord ticket system.
5. The store
5.1 What you are buying
Our store sells digital, in-game items (“Drops”), for example vehicles, and store vouchers. When you buy one, you get a personal, non-transferable, revocable licence to use that item on the Internal RP server, under these terms. You do not own it. It has no real-world monetary value, and you cannot exchange it for money, sell it, trade it outside the game, or transfer it to another person or account.
5.2 Prices and payment
Prices are shown in pounds sterling (GBP) and include [VAT where applicable / no VAT, as we are not VAT registered]. Payment is processed by [payment provider], and their terms also apply to the payment. A contract between you and us is formed when we send your order confirmation email.
5.3 Discounts and vouchers
Members holding the Content Creator role in our Discord get an automatic 10% discount. Staff get 15%. Discounts are worked out at checkout from your Discord roles, and they do not stack: if you qualify for both, you get the higher one. We may change or withdraw discounts for future orders. Vouchers can only be used in our store, cannot be exchanged for cash, and [expire 12 months after purchase].
5.4 Delivery
We aim to deliver your item to your account within 24 hours. You must give us accurate details, including logging in with the Discord account linked to your FiveM account. Contact us through a ticket if an item has not arrived within [48 hours].
5.5 Your right to cancel (digital content)
Under the Consumer Contracts Regulations 2013, you normally have 14 days to cancel an online purchase. Because our items are digital content supplied straight away, at checkout we ask you to agree that delivery can start immediately and to acknowledge that you lose your right to cancel once delivery has begun. If you cancel before the item is delivered, we will refund you in full.
5.6 Faulty items
Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015. If an item does not work as described, is not delivered, or does not match its description, tell us. We will repair or replace it, and if we can’t do that within a reasonable time, we will give you an appropriate refund.
5.7 When items may be removed
We may remove or change an item without compensation if:
- you break the City Code or these terms, including cheating, exploiting, or using an item to break the rules;
- you receive a ban, suspension or character reset because of your own conduct;
- you request a chargeback or payment reversal for the purchase (see 5.8).
5.8 Chargebacks
If you think a payment was taken in error, please contact us first. We’ll do our best to sort it out quickly. If you open a chargeback or dispute without contacting us, we may suspend your access to the store and the server while it is investigated. Where a chargeback is found to be unjustified, we may remove the item and your access.
6. Acceptable use of the Site
You must not misuse the Site. This includes trying to hack it or gain unauthorised access, scraping it, overloading it, uploading malicious code, or using it for anything unlawful.
7. Content and intellectual property
The Site’s design, text, graphics, logo and branding belong to Internal RP or our licensors. You may not copy or reuse them without our permission, except for normal personal viewing and sharing links.
If you’re a content creator, you agree that we may show your channel name, avatar, links and live status on the Site to promote you. You can ask us to remove your profile at any time.
You keep ownership of content you create, such as streams and videos of the server. By playing on the server, you agree that you may appear in other players’ streams and recordings.
8. Availability
We try to keep the Site and server running, but we don’t guarantee they will always be available or free of errors. We may need to take them offline for maintenance, updates or events outside our control.
9. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business losses (the Site and store are for personal use only), or for problems caused by third parties such as Discord, Cfx.re, Rockstar or your internet provider.
We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for breach of your statutory consumer rights. Apart from that, our total liability to you for any order will not be more than the amount you paid for it.
10. Changes to these terms
We may update these terms. The version in force when you place an order applies to that order. We will announce significant changes in our Discord.
11. Law and disputes
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts where you live. Please contact us first. Most issues can be sorted out through a ticket.